FREQUENTLY ASKED QUESTIONS

  • Yes, we offer free delivery in Dothan and surrounding areas. Delivery fees apply for areas outside a 20 mile radius from Westgate Park and range from $25-$200. If you live outside of our free delivery zone, we recommend inquiring before booking for a quote.

  • We set up the morning of your party between 7am-2pm. We will coordinate a specific delivery window based on the start time of your event. In the case you need a special delivery time, please let us know and we will do our best to accommodate.

    We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 9pm will incur an additional charge of $50.

  • We accept credit and debit cards as well as cash. If paying by cash, please have exact change as our delivery crew does not carry cash. Payment in full is due at the time of your rental delivery.

  • We require a $50 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for a future date within one year. If you reschedule your event more than once, there will be a $50 inconvenience fee.

  • If you need to cancel your event, we will hold your $50 non-refundable deposit and you can reschedule for a future date within one year. When you are ready to reschedule, the deposit will be applied to your new event date. If you reschedule your event more than once, there will be a $50 inconvenience fee.

    We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.

    Events more than 1 hour from Westgate Park in Dothan, AL require at least 24 hours notice.

  • We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.

  • We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has electrical hookup to power the blower. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!

  • The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use and spot clean after setting up at each event.

  • One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables MUST be deflated when winds reach 15 mph. No exceptions!

    If it is raining the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for a future date within a year. The rain will not hurt our inflatables. We encourage you not to cancel due to rain, as most times it is only scattered showers.

    You have until 7:00pm ( if delivery is further than 1 hr. from Westgate Park you must cancel 24 hours before event time) the night before your rental to let us know if you are going to postpone. Once the bouncer is delivered, payment is due in full. We do not offer refunds or discounts due to bad weather once the bounce house has been delivered.

  • There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. No sitting or climbing on inflatable walls. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.